Captain Jack Casino Review

CAPTAIN JACK HIGHLIGHTS

• Available in instant play and download casino for desktop or instant play on smartphone/tablet web browser.
• 170+ slots, specialty games and table games from Realtime Gaming
• Accepts Visa/Mastercard/Discover/American Express/Bitcoin deposits
• 24/7 live chat, telephone, and email customer support
• Match Deposit Bonus of up to $9,000 over the first nine deposits plus up to $2,000 no deposit bonus

The mobile online casino Captain Jack was established in 2010, meaning that they have built a track record of 10+ years. Most American players are welcome to join the casino, with the exception of those from the states of New York and Maryland.

You can visit the Realtime Gaming powered casino, where you’ll find a Bitcoin and US dollar casino rolled into one. It would appear that Captain Jack is an unlicensed casino. Some online research suggests that they may be licensed in Costa Rica, which is not much better. Either way, this might give some players a cause for concern.

If you can get past this, you’ll find an attractive, pirate-themed website that is protected by impressive, if not a bit of an overkill, 256-bit encryption. You’ll find roughly 170 games from Realtime Gaming (RTG). All games of chance use random number generators (RNGs), which have been tested for independence by third-party auditors.

We’ll take a look at all Captain Jack Casino has to offer and see how it stacks up against other online casinos.

CASINO REVIEW OF CAPTAIN JACK

With a name like Captain Jack, we can’t help but think about another captain by the name of Jack Sparrow from Pirates of the Caribbean. The website uses an attractive pirate motif, with an enticing treasure chest full of gold beside two red dice. Some apparent thought went into the layout, making navigation easy.

To the top of any page, you can get a copy of the ‘Download’ casino version of the site if you’re playing from a Windows or Mac desktop. While this may give you smoother and faster play, it’s not necessary as you can also enjoy the instant play version from your web browser. There is no download casino version for mobile or tablet. However, you can still enjoy the instant play version from your web browser when away from home using an Android or iOS device.

The casino offers a large assortment of slots, with a limited number of table games, video poker, and specialty games. Unfortunately, you won’t find live dealer games.

Captain Jack welcome bonus is the highest that we’ve seen, maxing out at $9,000 in bonus money over your first 9 deposits plus a no deposit bonus of up to $2,000 after that. American players can make a US dollar or Bitcoin deposit. If using the former, the casino accepts Mastercard, Discover, American Express, and Visa, but withdrawals must be via check or wire transfer.

CAPTAIN JACK PROS

• Accepts American players from most US states except Maryland and New York
• New players from the US can get up to $11,000 in bonus money over nine deposits
• VIP Program and regular promotions
• Accepts Bitcoin and US dollar deposits

CAPTAIN JACK CONS

• License status is unclear
• RTG software only with no live dealer games
• Slow withdrawal times that are limited to $2,500/week

CUSTOMER SUPPORT AT CAPTAIN JACK

You can click the ‘Contact Us’ link at the bottom of any page for a list of options when you want to get a hold of an English-speaking Captain Jack customer support agent. We suggest that you check the FAQ and Terms & Conditions first.

If you want to speak to someone right away, then there’s an instant chat option that you can use 24/7, and if you need assistance with your deposit, you can call the toll-free line 1-844-632-0964.

Your third option is to send an email to [email protected], which has a response time of up to 12 hours. This is the best option when you need to provide detailed information to the casino and is useful when you want to see the conversation history.

CAPTAIN JACK PAYMENT METHODS

Make Captain Jack deposits by clicking on the green cashier button to the top right of the website once you’re in the lobby after having signed in. Here you can make fast deposits using major credit cards or Bitcoins.

All payment methods are safe, secure, and quick so that you can play for real money in no time flat. You’ll need more time to make withdrawals by check or wire transfer. It can take 3 business days to approve a Captain Jack withdrawal and between 10 and 14 days to receive your money. Withdrawal times are amongst the slowest we’ve seen and have been the biggest complaint that we’ve seen from players. The casino may request documentation before processing your request, which can add to the time.

Deposits

Method	Minimum	Maximum	Maximum daily	Maximum weekly	Maximum monthly
Discover/Amex/Visa/ Mastercard	$30	$250	$6,000	$15,000	$30,000
Bitcoin	$20	$1,000	$5,000	$10,000	$50,000

Withdrawals

Method	Minimum	Maximum/week	Operator Fees
Wire Transfer	$100	$2,500	up to $40
Check	$100	$2,500	up to $40

BONUSES AT CAPTAIN JACK

A new player to Captain Jack can qualify for a Match Deposit Bonus on the first nine USD or Bitcoin BTC deposits and a no deposit bonus on the 10th. In order to claim these free bonus offers, it’s important to read up on the sites terms and conditions so depositing players can understand any wagering requirements.

CAPTAIN JACK WELCOME OFFER

• 100% Deposit Match Bonus: up to $1,000 on the 1st-4th deposit (Coupon Code: GS001/GS002/GS003/GS004)
• 100% Deposit Match Bonus (on last four deposits): up to $1,000 on the 5th deposit (Coupon Code: contact customer support)
• 50% Deposit Match Bonus: up to $1,000 on the 6th-9th deposit (Coupon Code: GS006/GS007/GS008/GS009)
• 100% Deposit Match Bonus (on last four deposits): up to $2,000 with no deposit required (Coupon Code: contact customer support)

There is a 30x (deposit + bonus) Captain Jack playthrough requirement on all games excluding Baccarat, Pontoon, Craps, and roulette. Every $1 spent on blackjack and video poker will count towards $0.50 in satisfying the bonus terms. See the T&Cs.

180% NO RULES SLOTS BONUS

Using the bonus code JACKS180, regular players can enjoy bingo, scratch card, keno, and slots with low wagering requirements or withdrawal limits.

250% ALL GAMES BONUS

Using the bonus code JACKS250, regular players can claim a 250% match deposit bonus on deposits of $30 or more good on allowed games. Every $1 spent on blackjack and video poker will count towards $0.50 in satisfying the bonus terms. See the T&Cs.

CAPTAIN JACK VIP

While the benefits of being a player at Captain Jack casino may begin with the welcome bonus, it doesn’t end there. The casino rewards player loyalty with their VIP Quarters, which is a tiered program divided into five levels. As you move up the tiers, you qualify for many spectacular benefits:

• Higher table limits
• Personal account manager
• FastTrack withdrawals
• Comp Points
• Monthly insurance of 10% to 20% and 1x-5x cash-out maximum
• Weekly cashback, and more
• Rewards and gifts

CLAIMING YOUR BONUS

You can claim the welcome bonus by creating an account, logging in, and making your first deposit at the casino. You’ll have the option to click on ‘Redeem Coupon.’ You can then enter your coupon code.

Players will regularly be able to find bonus codes and other offers after registering and claiming their welcome bonus too.

GETTING STARTED AT CAPTAIN JACK

1. The Captain Jack casino signup process involves three short steps, beginning at the top-right area of the screen with the ‘SIGNUP’ button. Start by entering a username, creating a password, and entering your email address. Then click on the big brown ‘Continue’ button at the right of the screen which will create a new account.
2. On the next screen, you’ll need to input your first name and last name in the fields. Choose your gender and date of birth. When done, click on the big brown ‘Next’ button at the right of the screen. Remember that you must be over 21 years of age.
3. On the third screen, you’ll need to enter your telephone number and address, including city, zip code, and state. Finally, click on the big brown ‘Finish and Play’ button at the right of the screen. It’s as simple as that! There is no need to activate your account by way of an email as Captain Jack Casino doesn’t send a verification email, although you will receive one with details on the welcome bonus.

LIVE DEALER GAMES AT CAPTAIN JACK

There are over 170 games from Realtime Gaming, but unfortunately, none of them are live dealer casino games. This still leaves you with online table games like roulette, blackjack, baccarat, poker, and more.

GAMES FOR REAL MONEY AT CAPTAIN JACK

Some online USD and Bitcoin casinos do not allow you to play all games for free, but Captain Jack has no such limitation. This means that you can try games risk-free to decide which ones you want to play for real money. Remember that you can’t receive bonuses, keep your winnings, or experience the highs and lows of gambling unless you deposit real money to your casino player account.

ONLINE TABLE GAMES AT CAPTAIN JACK

Captain Jack table games are limited to about 13 variants of poker, blackjack, baccarat, and other games.

VIDEO POKER GAMES AT CAPTAIN JACK

There are over a dozen Captain Jack video poker games with variants such as Jacks or Better, Deuces Wild, All American Poker, and more.

SLOT GAMES AT CAPTAIN JACK

There are over 130 slots at Captain Jack based on different themes, volatilities, features, bonuses, payouts, and more. Whether you enjoy slots based on bandit themes, Mexico’s Day of the Dead, fantasy, wild west, or more, you can find many great games from Realtime Gaming. Some of these include progressive jackpots such as Cash Bandits 3 and 5 Wishes.

SPECIALTY GAMES AT CAPTAIN JACK

There are over half a dozen Captain Jack specialty games, including roulette, craps, and keno.

CAPTAIN JACK MOBILE ONLINE CASINO

Captain Jack mobile casino is nice and compact on mobile and tablet using an Android or iOS operated device. There is no Captain Jack download software for mobile, meaning it’s instant play. From a hamburger menu, you can signup, deposit, find promotional details, games, T&Cs, and more just like you would on a desktop computer.

WHAT WE THOUGHT OF CAPTAIN JACK

Captain Jack casino is a US dollar casino that accepts Americans from most US states looking to deposit by credit card. In addition to dollars, the casino also accepts Bitcoins, although you cannot withdraw them. US dollar withdrawals are capped at $2,500 and require up to 3 business days to process and possibly longer if documents are requested. After approval, you will have to wait 10-14 days to receive your payment, which seems slow.

While the selection of table games, video poker, and specialty games are rather limited, there is a reasonable selection of slots from Realtime Gaming. The random generators of these games, used to determine outcomes, have been audited for fairness. Hence, you are safe in knowing that the cards are not stacked against you. Although the website is protected by 256-bit encryption, the murky situation with the casino license (or lack thereof) is still something that we would like clarified by this casino.

Aside from the welcome bonus for new players offering up to $11,000 in bonus money, a comprehensive VIP program is available to pamper regular players. You don’t need to be a VIP to benefit from frequent promotions, which will keep most players happily chugging along.